{
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  "generated_at_utc": "2026-10-14T01:00:52.414Z",
  "record_id": "VXI-EXT-TOOL-TRUST-INTERCOM-01-v1",
  "record_kind": "external_reference",
  "title": "Intercom MCP: Regional access and internal notes",
  "system": "Intercom MCP",
  "evidence_family": "agent_tool_trust_review",
  "index_status": "PUBLIC_SAFE_SOURCE_REVIEW",
  "evidence_state": "PRIMARY_DOCUMENTATION_REVIEW_ONLY",
  "canonical_question": "Can an Intercom agent add a note when I only asked it to inspect a conversation?",
  "near_questions": [
    "Can an Intercom inspection task add an internal note?",
    "Could adding a note reopen a customer conversation?",
    "Which admin is recorded as the author of an agent note?",
    "Which endpoint matches an EU Intercom workspace?",
    "Does a region setting cover the connected AI client too?",
    "Can an agent edit Help Center articles?",
    "Does App Store approval approve an MCP redirect URI?",
    "How should I check the application requesting OAuth consent?",
    "Could pagination hide part of a conversation search?",
    "What evidence supports granting conversation-write access?",
    "Can I save the documented support-agent action boundary?",
    "When should I review an Intercom connection again?"
  ],
  "supported_claims": [
    {
      "claim": "Current Intercom documentation includes internal-note and article writes alongside conversation and contact reads. A note can affect conversation state. The service documents US and EU endpoints, with AU unsupported at review. Confirm the workspace region, consented permissions and exact task before allowing writes.",
      "reliance": "DOCUMENTED_CAPABILITY_ONLY"
    }
  ],
  "not_demonstrated_claims": [
    "Verified buyer configuration or effective access rights",
    "Independent execution, completeness or security testing",
    "Vendor certification, legal compliance or guaranteed suitability"
  ],
  "public_summary": "Current Intercom documentation includes internal-note and article writes alongside conversation and contact reads. A note can affect conversation state. The service documents US and EU endpoints, with AU unsupported at review. Confirm the workspace region, consented permissions and exact task before allowing writes.",
  "related_record_ids": [
    "VXI-EXT-TOOL-TRUST-AIRTABLE-01-v1",
    "VXI-EXT-TOOL-TRUST-BOX-REMOTE-01-v1",
    "VXI-EXT-TOOL-TRUST-MIRO-01-v1",
    "VXI-EXT-TOOL-TRUST-MONDAY-PLATFORM-01-v1"
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  "source_review": {
    "source_type": "official_external_documentation",
    "source_title": "Intercom MCP regional availability, article writes and scopes",
    "source_url": "https://developers.intercom.com/docs/guides/mcp",
    "checked_on": "2026-10-14",
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    "method": "Primary documentation reviewed for the published bounded statement.",
    "deployment_tested_by_varexis": false,
    "revalidation": "The delivered snapshot preserves the review date shown. Recheck current primary documentation and deployment context before relying on present applicability; payment does not trigger fresh research."
  },
  "answer_policy": {
    "classification": "DOCUMENTED_WITH_DEPLOYMENT_BOUNDARY",
    "bounded_answer": "Current Intercom documentation includes internal-note and article writes alongside conversation and contact reads. A note can affect conversation state. The service documents US and EU endpoints, with AU unsupported at review. Confirm the workspace region, consented permissions and exact task before allowing writes.",
    "required_buyer_context": "Identify workspace hosting region, authorising admin, permission grants, conversation identity and whether writing a note is approved.",
    "missing_evidence": "A broader claim needs evidence matching the intended use. Payment does not upgrade the evidence state."
  },
  "private_boundary": "Raw logs, thresholds, private paths, source code, protected mechanisms and reconstruction-level details are excluded from public and paid delivery.",
  "trust_profile": {
    "schema": "varexis-agent-tool-trust/1",
    "identity": {
      "tool": "Intercom MCP",
      "variant": "Regional hosted Intercom MCP"
    },
    "review_status": "documentation_review_only",
    "checked_on": "2026-10-14",
    "version_scope": "Dated rolling documentation snapshot; no installed or hosted runtime version independently verified.",
    "plan_scope": "Buyer plan, entitlement and effective configuration are not verified.",
    "findings": [
      {
        "field": "operator",
        "label": "Publisher and operator",
        "status": "documented",
        "statement": "Intercom operates regional hosted MCP endpoints.",
        "source_ids": [
          "intercom"
        ]
      },
      {
        "field": "purpose",
        "label": "Purpose",
        "status": "documented",
        "statement": "Connect assistants to customer conversations, contacts and Help Center content.",
        "source_ids": [
          "intercom"
        ]
      },
      {
        "field": "reads",
        "label": "Read capability",
        "status": "documented",
        "statement": "Reads conversations, contacts, companies and articles.",
        "source_ids": [
          "intercom"
        ]
      },
      {
        "field": "writes",
        "label": "Write capability",
        "status": "documented",
        "statement": "Creates or updates articles and adds internal conversation notes.",
        "source_ids": [
          "intercom"
        ]
      },
      {
        "field": "auth",
        "label": "Authentication",
        "status": "documented",
        "statement": "OAuth with consent or bearer API tokens is documented.",
        "source_ids": [
          "intercom"
        ]
      },
      {
        "field": "permissions",
        "label": "Permission surface",
        "status": "documented",
        "statement": "Internal notes require conversation-write permission; note authorship follows the authorising admin.",
        "source_ids": [
          "intercom"
        ]
      },
      {
        "field": "egress",
        "label": "Data leaving the environment",
        "status": "review_inference",
        "statement": "Customer content reaches the assistant; endpoint region alone does not describe the client retention.",
        "source_ids": [
          "intercom"
        ]
      },
      {
        "field": "failures",
        "label": "Failure modes to consider",
        "status": "review_inference",
        "statement": "A note may reopen a conversation; wrong-region connections or missing pagination can mislead.",
        "source_ids": [
          "intercom"
        ]
      },
      {
        "field": "unknown",
        "label": "Unknowns and applicability",
        "status": "unknown",
        "statement": "Buyer consent, workspace region and client data policy are unverified.",
        "source_ids": []
      },
      {
        "field": "gate",
        "label": "Suggested refusal or clarification condition",
        "status": "varexis_review_policy",
        "statement": "Do not turn inspection into a note or article edit without approval; clarify region and subject first.",
        "source_ids": []
      }
    ],
    "evidence_sources": [
      {
        "source_id": "intercom",
        "url": "https://developers.intercom.com/docs/guides/mcp",
        "final_url": "https://developers.intercom.com/docs/guides/mcp",
        "title": "Intercom MCP regional availability, article writes and scopes",
        "checked_on": "2026-10-14",
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    ],
    "observed_tool_execution": false,
    "policy_basis": "Suggested VAREXIS review gates; apply the buyer's authorized task and policy. These conditions do not execute or enforce controls.",
    "commercial_reliance_boundary": "A source-linked review aid, not a vendor certification, security clearance or deployment assessment. Unknown does not mean false or unsafe.",
    "paid_value": {
      "decision_context": "Keep the dated region, note-side-effect and consent evidence behind a support-agent decision.",
      "free": "Complete review, practical questions, sources and limitations; may be saved locally.",
      "single_request": "Existing server-saved version-bound route snapshot for later authenticated retrieval.",
      "evidence_receipt": "The same snapshot plus the existing unsigned delivery receipt.",
      "excluded": [
        "Fresh vendor research",
        "Continuous monitoring or change alerts",
        "Testing the buyer configuration",
        "Private evidence or vendor certification"
      ],
      "integrity": "Hashes identify content versions; they do not prove truth or provide a signature."
    },
    "revalidation": {
      "trigger": "Recheck when permissions, deployment, authentication, source guidance or intended use changes; a purchase does not trigger revalidation.",
      "specific_watch": "Recheck after new scopes, regional support or note behaviour changes."
    },
    "change_history": [
      {
        "version": 1,
        "date": "2026-10-14",
        "change": "Initial documentation review; no earlier vendor assessment claimed."
      }
    ]
  },
  "paid_access_note": "The full published answer and boundaries are free. Paid access saves the selected route and source versions, with an unsigned receipt when purchased. Preview coverage before paying. Fresh research, bespoke assessment and protected evidence are excluded.",
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    "request_guide": "/varexis-index/request.html",
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    "service_id": "single_request",
    "service_routes_url": "/varexis-index/service-routes.json",
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    "availability_endpoint": "/api/index/capabilities",
    "operational_status": "AUTOMATIC_SERVICE_CAPABILITIES_GATED",
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  "authority_boundary": "VAREXIS-INDEX informs evidence reliance. It does not provide advice, certification, deployment authority, security assurance, production approval, or guarantee.",
  "human_page": "/varexis-index/catalog.html#intercom-mcp-region-note-trust",
  "machine_readable_record": "/varexis-index/records/intercom-mcp-region-note-trust.json"
}